Customers must notify Solid Impressions within 7 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to Solid Impressions at the customer's expense within 15 days from the date of delivery or date of pick-up. If we accept the claim as valid, Solid Impressions will reprint the order, reimburse the customer for return shipping costs, and ship it back at no cost to the customer. Charges to rush print are non-refundable. Solid Impressions assumes no liability beyond the price of your order.
Errors that we are not responsible for include, but are not limited to: Any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer. We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.
Each order placed through Solid-Impressions.com is a contract between the customer making the order and Solid Impressions. The fact that you have made an order on behalf of a third party does not absolve you of liability to Solid Impressions. Any decision by a third party not to accept printed items or to cancel the order with you does not affect your liability to Solid Impressions.